Welcome to Flowers Nine Elms. These Terms & Conditions govern your use of our website and set out the basis on which we accept and fulfil orders for flower delivery in Nine Elms and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before placing your order.
In these Terms & Conditions, references to “we”, “our”, or “us” refer to Flowers Nine Elms, the provider of online flower delivery services in Nine Elms and neighbouring areas. “You” and “your” refer to the customer placing the order. “Products” or “flowers” refer to the floral items and related goods offered for sale on our website.
These Terms & Conditions apply to all customers ordering flower products for online delivery from Flowers Nine Elms to addresses within Nine Elms and the surrounding localities. They do not govern wholesale or commercial floral supply unless expressly agreed in writing.
1. Browsing and Selection
To order flowers online, browse our website to view available bouquets, arrangements, and gift options. Add your selected products to the shopping basket.
2. Placing an Order
Follow the on-screen instructions to complete checkout, including providing the recipient’s delivery address, your contact information, and any special instructions. The delivery area generally covers Nine Elms and neighbouring zones as indicated on our website.
3. Order Confirmation
Once you submit an order, you will receive an online confirmation message and/or notification at checkout. You may also receive a confirmation message summarising your order details.
4. Acceptance
All orders are subject to acceptance by us. Acceptance occurs when you receive a final order confirmation from us. If we are unable to fulfil your order, for any reason (such as product availability or delivery issues), we will contact you as soon as possible to arrange an alternative product, different delivery date, or refund as appropriate.
We endeavour to ensure that all product descriptions, images, and prices appear accurately. However, flower availability depends on seasonal factors and supply conditions. Where necessary, we reserve the right to substitute flowers with others of equal value and style if the specific flowers ordered are unavailable at the time of dispatch. In such events, we will ensure the overall quality, appearance, and value of the arrangement is maintained. If a substantial substitution is required, we will attempt to contact you to seek approval.
1. Prices
All prices on our website are in British Pounds Sterling (£) and include VAT where applicable. Prices are subject to change at any time. The cost displayed at the time of your order is the final price you will be charged for that order, excluding any delivery surcharges for specific locations or urgent same-day orders.
2. Payment Methods
Payment in full is required at the time of ordering. We accept the payment methods stated on our website at checkout, which may include major credit and debit cards. Transactions are processed securely, and your card details are not stored on our servers.
3. Payment Failures and Fraud
If your payment is declined or flagged for suspected fraudulent activity, your order will not be processed until payment is successfully received. We reserve the right to cancel suspicious transactions and notify the relevant authorities.
1. Delivery Coverage
We arrange flower delivery to addresses in Nine Elms and selected neighbouring areas. Deliveries outside these zones may be refused or subject to additional charges. Please ensure that you provide complete and accurate delivery information.
2. Delivery Times
We fulfil deliveries according to the date and time slot chosen at checkout. While we strive to meet your preferred delivery times, specific delivery times cannot be guaranteed due to factors beyond our control (such as traffic, weather, or recipient availability). Deliveries are usually made during standard business hours.
3. Failed Deliveries
If the recipient is unavailable at the delivery address, we may attempt to leave the flowers with a neighbour, at a secure location, or arrange for re-delivery. We will either notify the recipient or leave a message with instructions for collection or re-delivery. Further attempts may incur additional charges.
4. Delivery Delays
We are not liable for delays in delivery caused by circumstances outside our reasonable control, including but not limited to courier issues, adverse weather, and acts of nature.
1. Order Cancellations by Customer
You may cancel or amend your order by contacting us directly. Cancellations and changes must be requested at least 24 hours before the scheduled delivery date to qualify for a full refund. Orders cancelled after this period may be subject to partial charges or may not be refundable if the flowers have already been prepared or dispatched.
2. Non-Refundable Items
Some occasions, such as same-day deliveries or bespoke floral arrangements, may not be eligible for cancellation or refunds once the order is confirmed. Any such limitations will be clearly indicated at the time of purchase.
3. Cancellations by Flowers Nine Elms
We reserve the right to cancel your order at any stage if we are unable to fulfil it, for example, due to stock unavailability or issues with payment. If such an event arises, we will notify you immediately and provide a full refund.
If you are not entirely satisfied with the service or the quality of flowers received, please contact us promptly. As flowers are perishable goods, any concerns or complaints must be raised within 24 hours of delivery. We may request photographic evidence and will deal with issues on a case-by-case basis, offering re-delivery, a replacement arrangement, or refund where appropriate.
1. Service Provision
We aim to provide outstanding service and high-quality flowers. However, to the extent permitted by law, we are not liable for any indirect, incidental, or consequential loss or damages arising from your use of our website or flower delivery services.
2. Limit of Liability
Our total liability for any claim arising from your use of our services or any order placed shall not exceed the total amount paid for the relevant order.
3. Third-Party Involvement
We may use third-party couriers or delivery agents. We are not liable for actions or omissions of such third parties, although we take reasonable steps to ensure our partners meet required standards. Any disputed deliveries will be subject to a reasonable investigation.
All content on the Flowers Nine Elms website (including designs, images, and text) is protected by copyright and other intellectual property rights. You may use our website for lawful purposes only and may not copy, reuse, or distribute any content without our written permission.
We are committed to protecting your privacy. Please refer to our Privacy Policy for full details on how we process and store your personal information. By placing an order, you consent to our use of your data strictly for order fulfilment and related communication.
We shall not be responsible for any failure to perform or delay in performing any of our obligations if such delay or failure results from circumstances beyond our reasonable control. These circumstances include, but are not limited to, acts of God, war, riot, strikes, equipment or transmission failure, and unforeseen supply issues.
These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms or the use of our services shall be subject to the exclusive jurisdiction of the English courts.
1. Severability
Should any provision of these Terms & Conditions be found invalid or unenforceable, it shall not affect the validity or enforceability of the remaining provisions.
2. Amendments
We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be posted on our website. It is your responsibility to check for the latest version before placing each order.
3. Entire Agreement
These Terms & Conditions, together with any referenced documents (such as our Privacy Policy), constitute the entire agreement between you and Flowers Nine Elms regarding the supply of our online flower delivery services.
For any questions about these Terms & Conditions, to raise a delivery issue, or to discuss cancellations or amendments, please refer to the contact channels provided on our website. We will endeavour to respond promptly to all queries related to flower delivery in Nine Elms and surrounding areas.
These Terms & Conditions apply to all orders and customers seeking flower delivery to addresses in Nine Elms and the immediate neighbouring areas, regardless of whether the customer resides locally or orders from elsewhere. By proceeding with a purchase, you acknowledge and agree to be bound by these terms as they apply to our local flower delivery service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Nine Elms, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Nine Elms.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
