Returns, Refunds & Complaints at Flowers Nine Elms
Our Fresh Flowers Guarantee in Nine Elms
At Flowers Nine Elms, we pride ourselves on delivering only the freshest, most vibrant blooms to our customers in the Nine Elms area. Our Fresh Flowers Guarantee ensures that every floral arrangement arriving at your doorstep meets the highest standards of quality and beauty. We are committed to customer joy, whether we’re serving a family home or a busy business.
Damaged-on-Arrival Policy
Your satisfaction is our priority. If your flower delivery arrives damaged or in unsatisfactory condition, please inform us within 24 hours of receipt. Be prepared to provide a brief description of the issue and, if possible, a photo of the item as evidence. This allows us to assess the situation quickly and provide the fastest solution for you.
Freshness Window
We guarantee that our flowers will remain fresh for at least 5 days from the date of delivery, provided they are cared for according to the care instructions included. Should you find the flowers deteriorate unusually fast within this freshness window, please contact us immediately and include a description of the problem, ideally with supporting photographs. We want you to enjoy your flowers at their best.
Refund and Replacement Options
Your happiness with your floral purchase is at the heart of our service. If your order is damaged, does not meet our Fresh Flowers Guarantee, or declines in quality within the 5-day freshness window, we will offer you the following options:
- Replacement: Receive a complimentary replacement bouquet of equal value, delivered on a date of your choice within Nine Elms.
- Refund: Receive a full or partial refund, depending on the issue and the item’s condition, processed as swiftly as possible.
If you wish to pursue a return, refund, or replacement, please contact us as soon as possible with your order details and photos. Our team will work with you to resolve the issue quickly, keeping your satisfaction in mind at every stage.
Complaints Process
We strive to ensure every order exceeds expectations, but if your experience with Flowers Nine Elms falls short, we encourage you to let us know. We take all complaints seriously and view your feedback as an opportunity for growth and improvement.
To submit a complaint, please provide your order reference and a summary of the issue you encountered. We will acknowledge your complaint within 48 hours and aim to resolve all concerns promptly and fairly. Our team will investigate thoroughly and offer a suitable resolution, whether it’s an apology, reimbursement, or replacement.
Your Trusted Local Florist in Nine Elms
Flowers Nine Elms is proud to serve both households and businesses as a trusted local florist in the heart of Nine Elms. Our passion for superior flowers and attentive service has earned the trust of our local community. Thank you for choosing Flowers Nine Elms – where fresh flowers and happy customers come first.
